Last Updated: January 2026
The Sound Works Recording Studios Limited ("Sound Works", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. DATA CONTROLLER
The Sound Works Recording Studios Limited
Company Registration Number: 03879823
VAT Registration Number: GB535185541
Registered Address: 12a Guinea Lane, Bath, England, BA1 5NB
Trading Address: Unit N4, New Workshops, Beehive Yard, Bath, Bath And North East Somerset, BA1 5BT, United Kingdom
Incorporated: 18 November 1999
Company Type: Private Limited Company
Email: engineer@swr-studio.co.uk
2. INFORMATION WE COLLECT
2.1 Information You Provide
When you book a session, contact us, or use our services, we may collect:
- Name and contact details (email address, phone number, postal address)
- Payment information (processed securely through our payment provider)
- Artist name or business name
- Social media handles
- Information about your project or booking requirements
- Any other information you choose to provide
2.2 Information Collected Automatically
When you visit our website, we may automatically collect:
- IP address and location data
- Browser type and version
- Device information
- Pages visited and time spent on site
- Referring website
2.3 Session Data
During recording sessions, we create and store:
- Audio recordings
- Session project files
- Mix and master versions
3. HOW WE USE YOUR INFORMATION
We use your personal information for the following purposes:
- Service Delivery: To process bookings, provide our recording services, and deliver your finished audio files.
- Communication: To respond to enquiries, send booking confirmations, and provide session-related updates.
- Payment Processing: To process payments and maintain financial records.
- Marketing: With your consent, to send you information about our services, promotions, and industry news.
- Improvement: To improve our services and website based on feedback and usage patterns.
- Legal Compliance: To comply with legal obligations and protect our rights.
4. LEGAL BASIS FOR PROCESSING
We process your personal data under the following legal bases:
- Contract: Processing necessary to fulfil our booking agreement with you.
- Consent: Where you have given explicit consent (e.g., marketing communications).
- Legitimate Interest: Where processing is necessary for our legitimate business interests.
- Legal Obligation: Where we are required to process data by law.
5. DATA SHARING
We do not sell your personal data. We may share your information with:
- Payment Processors: To process secure payments (e.g., Stripe).
- Cloud Storage: To securely store session files.
- Professional Advisors: Accountants, lawyers when necessary.
- Legal Requirements: When required by law or to protect our rights.
All third parties are required to respect the security of your personal data and treat it in accordance with the law.
6. DATA RETENTION
We retain your personal data as follows:
- Booking Records: 7 years (for accounting and legal purposes)
- Session Files: 90 days after session (unless extended storage is arranged)
- Contact Enquiries: 2 years
- Marketing Consent: Until you unsubscribe or withdraw consent
- Website Analytics: 26 months
7. YOUR RIGHTS
Under UK GDPR, you have the following rights:
- Access: Request a copy of your personal data.
- Rectification: Request correction of inaccurate data.
- Erasure: Request deletion of your data ("right to be forgotten").
- Restriction: Request restriction of processing.
- Portability: Request transfer of your data to another provider.
- Objection: Object to processing based on legitimate interests or direct marketing.
- Withdraw Consent: Withdraw consent at any time where processing is based on consent.
To exercise any of these rights, please contact us at engineer@swr-studio.co.uk. We will respond within 30 days.
8. DATA SECURITY
We implement appropriate technical and organisational measures to protect your personal data, including:
- Encrypted data transmission (SSL/TLS)
- Secure password-protected systems
- Regular security updates and patches
- Limited access to personal data on a need-to-know basis
- Regular backups of session data
9. INTERNATIONAL TRANSFERS
Your personal data is primarily processed within the UK. If we transfer data outside the UK, we ensure appropriate safeguards are in place (such as Standard Contractual Clauses or adequacy decisions).
10. COOKIES
Our website uses cookies to improve your experience. For detailed information about the cookies we use and how to manage them, please see our Cookie Policy.
11. CHILDREN'S PRIVACY
Our services are not directed at children under 16. We do not knowingly collect personal data from children under 16. If you believe we have collected data from a child under 16, please contact us immediately.
12. CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time. The current version will always be available on our website with the "Last Updated" date. We encourage you to review this policy periodically.
13. COMPLAINTS
If you have concerns about how we handle your personal data, please contact us first. If you remain unsatisfied, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):
Information Commissioner's Office
Wycliffe House, Water Lane
Wilmslow, Cheshire SK9 5AF
Website: ico.org.uk
Helpline: 0303 123 1113
14. CONTACT US
For any questions about this Privacy Policy or how we handle your data, please contact:
The Sound Works Recording Studios Limited
Email: engineer@swr-studio.co.uk
Address: 12a Guinea Lane, Bath, BA1 5NB
